2021 Conference Event Track


All general and concurrent sessions are open to all attendees and have no specific prerequisites to attend.  However, it is recommended that participants have a general knowledge of the subject matter being presented either through formal education and classes or work experience.  The sessions are formatted in a group setting and are geared towards intermediate level learning.  In keeping with the "green initiative," paper handouts for each session will not be distributed but will be available for downloading from the website to your laptop or other mobile device.  Speaker presentations will be available closer to the conference.  If the name of the session is highlighted, this is a hyperlink to an electronic copy of the presentation.

We have been approved for 15.6 CTP credits for the conference.





Monday Morning Sessions

Conference Welcome/Announcements

(8:45 AM - 9:00 AM ET) - Main Zoom Room

Session 1 (9:00 AM – 10:00 AM ET) - Main Zoom Room

Kickoff Speaker

Building Resilience for Impactful Leadership: A Playbook for Today's Leaders and Teams.

Sharon Delaney McCloud

In our constantly connected, fast-paced work climates, increased stress is threatening long-term productivity, employee engagement, and talent retention. It's crucial that leaders and their teams build a culture of resilience. In this compelling narrative, Emmy Award-winning broadcaster Sharon Delaney McCloud presents an inspirational and actionable playbook that audiences can begin using right away in their professional and personal lives. Sharon co-authored a book based on this keynote, Keep Going, Memoirs of Strength, Courage & Perseverance.


  • 10 steps to build resilience in the workplace and at home
  • A deeper understanding of how to use grit and gratitude to overcome negative circumstances
  • A different way to approach integrating your professional and personal responsibilities that align with who you are


Session 2a (10:15 AM – 11:15 AM ET)

Managing Liquidity in Unprecedented Markets

Lauren Pralle, BlackRock

At a high level the presentation gives an overview of the liquidity crisis created by unstable markets in 2020, current scenario and 2021 outlook on markets, rates, and inflation. It then guides clients into different considerations for managing liquidity and how to structure cash into strategic categories.

Session 2b (10:15 AM – 11:15 AM ET)

Presentation on Blockchain/Crypto Currency

Jonathan Aguallo, Bank of America

Discussions will center on what is Blockchain, why it has become a relevant technology and its world-changing potential applications across industry. 


Lunch (11:15 AM - 12:30 PM ET)

Monday Afternoon Sessions

Keynote Address (12:30 PM – 1:30 PM ET) - Main Zoom Room

"Hard Times Give Us a Choice: The Excuse to Do Less or the Reason to do More"

Jess Ekstrom, Headbands of Hope

In this keynote, Jess will talk about how uncertainty and times of need can actually be breeding grounds for innovation. Uncertainty is what we make it: it can feel like an impending doom or an opportunity to create a future we want to live in.

In Jess’ bestselling book, Chasing the Bright Side, she talks about how optimism isn’t about eliminating the negativity, it’s about using it to create something better. Even the spark of her business, Headbands of Hope, was started because of a problem she saw: kids with cancer wanted to wear headbands after hair-loss. Now, her company has donated over 600,000 headbands to kids with illnesses and has reached every children’s hospital in the United States and 22 countries.

But it all began because there was a problem. Problems are where a lot of great ideas begin if we let them.


*New problems also mean new solutions

*Recognizing discomfort around uncertainty and learn to work with it

*How to use optimism as grit

*Reimagine the future and your place in it

Session 3a (1:45 PM – 2:45 PM ET)

Diversity & Inclusion: One Firm's Approach to Formalizing an Inclusive Culture

 Erinn King and Alfred Giles, Payden & Rygel

Erinn and Al will share Payden & Rygel’s diversity and inclusion (D&I) journey, starting with our established inclusive culture over the past 35+ years, more recent formalization of D&I efforts, and what we are thinking about for the future. We hope to prompt discussion among the group by sharing our experiences and weaving in how these goals are integrated into our investment process, as well.

Session 3b (1:45 PM – 2:45 PM ET)

Cash Forecasting and Improving Liquidity Management

Paul Smithwood & Ian White, Bank of America

Now more than ever, detailed, accurate cash forecasting continues to be a top priority for CFOs and Treasurers. Being able to quickly and easily analyze your data and adjust forecasting assumptions has become increasingly critical to help ensure liquidity needs are being met. Yet treasury teams continue to be bogged down by manual forecasting processes and often lack the tools necessary to effectively analyze the massive amounts of data supporting their forecasts.

In this session, you will learn about the state of cash forecasting today, what you need to know when looking for a new forecasting provider, as well as an inside look into how banks and Fintechs are innovating to tackle top forecasting challenges. Additionally we will provide insighinto how to potentially leverage cash forecasting to assist in segmenting liquidity to take advantage of relative value across short term investment options.


Session 4a (3:00 PM – 4:00 PM ET)

Leveraging Innovation to Thrive in the Next Normal

Chandra Storrusten & Lisa Prather

Disruption is everywhere and can exponentially grow a company (Netflix during COVID) or upend an entire industry (from taxis to Uber). How can you leverage innovation to thrive despite future black swan events? Join us for an interactive experience that will provide action-oriented steps you can implement immediately for today and harness for future success. Through sharing of best practices and case studies, you’ll discover how to foster a culture of innovation that delivers results.

Session 4b (3:00 PM – 4:00 PM ET)

More Optimism with a 'highly uncertain' path

Kerry Pope, Fidelity Investments

While the economy is re-emerging from the most extreme shock in recent history, the rates picture remains grim as the Federal Reserve combats multiple headwinds that are suppressing growth and inflation. The Federal Reserve’s near-zero rate policy, quantitative easing and a myriad of backstop programs combined with record fiscal stimulus lifted the economy from the depths of recession during the peak of covid crisis but the recovery is not yet complete and recent data reflects slowing as we enter the second wave of the covid. While the hope of a more normal economic environment seems near given the potential for vaccines, the hope of higher inflation necessary to lift interest rates higher still seems distant given the current headwinds. With this backdrop, Kerry will overview market conditions and investors reactions to the heightened uncertainty. Kerry will also discuss the planned conversion from LIBOR to SOFR.


Tuesday Morning Sessions

Session 5 (9:00 AM – 10:00 AM ET) - Main Zoom Room

Economic Update

William Adams - Senior Economist, PNC Bank

PNC Senior Economist Bill Adams will present PNC’s view of the economic outlook, covering prospects for the recovery from 2020’s historic economic downturn. Bill’s presentation will cover the outlook for labor markets, consumer spending, major industries, property prices, and interest and exchange rates, as well as fiscal and monetary policy.


Session 6a (10:15 AM - 11:15 AM ET)

Presentation on ISO 20022

Chris Scott, Truist

This presentation will provide a holistic overview of how ISO 20022 impacts our corporate clients and banks. In the session, we plan to go over the most common message types that ERP and Treasury Workstations are currently interfacing with regarding accounts payable, accounts receivable and information reporting.

Session 6b (10:15 AM - 11:15 AM ET)

How Data Can Supercharge Your Pathway to Recovery in 2021

Tyler Frame, three+one

Liquidity Management in 2021:

This informative webinar provides tips and opportunities on how to use liquidity forecasting to complement cash flow management, outperform market benchmarks, use liquidity data to improve credit ratings, and review bank ROI across all banking relationships to always earn and save the most possible.


Session 7a  (11:30 AM – 12:30 PM ET)

Payments State of the Union

Everett Glass, PNC

Get an industry update about how expedited payments have evolved, the impact of recent changes and what’s on the horizon. Explore how treasury organizations are grappling with transitioning from a batch world to a real-time world to meet everchanging customer expectations — while remaining true to their business strategy.

Session Objectives

1. Receive an industry update on RTP and other faster payment options

2. Get a better understanding of RTP’s messaging capabilities and the interoperability

between them

3. Gain insight into the operational and systematic impacts of implementing a faster

payments solution

Session 7b (11:30 AM - 12:30 PM ET)

Managing Interest Rate Risk in Today's Volatile Market

Kevin Jones, Chatham Financial

As market volatility continues to impact the business and financial landscape, organizations must adapt to rapidly changing markets and operating environments. This session will examine current market conditions and provide strategies for navigating market complexities, capitalizing on the current interest rate environment, and preparing for the transition from LIBOR.

Learning objectives:

• Learn how recent fiscal and monetary changes are driving the interest rate landscape

• Discuss trends in current interest rate hedging strategies

• Understand the recent developments in the LIBOR transition and how corporates can prepare

Lunch (12:30 PM - 1:00 PM ET)

NCTMA meeting (1:00 PM - 1:30 PM ET) - Main Zoom Room

All NCTMA members are invited to attend a meeting in lieu of our normal luncheon together. 

Tuesday Afternoon Sessions 

Session 8a (1:45 PM - 2:45 PM ET)

Not If, But When - How to Stop Payment Fraud Even If Your Systems Have Been Hacked

Danny Thompson, ApexAnalytix; Beth Probst and Anil Khilnani, Wells Fargo

From the onset of COVID, there has been a rise in fraudulent activity and the need for companies to double down on fraud protection. We will discuss the current state of payment fraud: trends, types and targets, provide some insight into a real criminal shared services center, and you can learn how automated account validation services (AVS) adds a further layer of protection. AVS can provide advance notification of potentially high-risk transactions, including checks, ACH and wires by validating the account status and/or ownership of the payment account

Session 8b (1:45 PM - 2:45 PM ET)

Treasurers Mindset in Uncertain Times

Dory Malouf, Kyriba

Learning Outcomes:

Payments: The rise of Fraud and managing controls in work from home environment

Liquidity: Options and sources to ensure liquidity when there is uncertainty on revenue

Volatility: Risk management and Capital Market impact with economic uncertainty

Bank Relationship: Ensuring capacity and access from a global perspective


Session 9a (3:00 PM - 4:00 PM ET)

Everyone Hates Your Bonus Program - Here's How to Fix It!

Ryan Jolley & Chandra Storrusten, ourlinQ

Each year organizations spend 2-10%+ of revenue on bonus programs yet studies show that 76% of employees believe their employer’s bonus program needs improvement. You will hear how one organization focused on five critical elements to drive the ROI of their program and increased their profitability by over 100% in less than two years! Then you will be provided with resources to benchmark your program and learn what you can do immediately to improve results.

Session 9b (3:00 PM - 4:00 PM ET)

Presentation on Cybersecurity & Fraud

Cindy Starnes, Federal Bureau of Investigations

The FBI has prioritized imposing Risks and Consequences on our cyber adversaries to ensure Safety, Security and Confidence in a digitally connected world. The FBI is the lead federal agency for investigating cyber attacks and intrusions. We collect and share intelligence and engage with victims while working to unmask those committing malicious cyber activities, wherever they are.


Tuesday Happy Hour (4:15 - 5:30PM ET)

Wednesday Morning Sessions

Conference Final Announcements

(8:45 AM - 9:00 AM ET) - Main Zoom Room

Session 10 (9:00 AM - 10:00 AM ET) - Main Zoom Room

Cash Investment Themes in Uncertain Times

Panel: Jim O'Connor, Dreyfus Investments/Scott Wachs, Morgan Stanley/ Mark Weiss, Federated Investors

Moderator: Lisa Prather

Cash levels are at an all-time high with overnight rates at all-time lows. What are the key concerns of cash investors now? This panel will discuss the COVID-19 impact on the market, fiscal and monetary policy stimulus, the zero interest rate environment and the related considerations for the cash investor. Additionally, it will review how socially conscious investing and technological innovations are impacting the treasury management landscape.

Session 11a (10:15 AM - 11:15 AM ET)

Presentation on SmartSafe in Post-COVID Environment

Chris Block, SafeDeposit

As retailers emerge from the Covid-19 induced downturn what will the future hold for cash usage? What operational policies and procedures necessitated by Covid have proven beneficial and will continue?

Session 11b (10:15 AM - 11:15 AM ET)

How APIs Are Being Applied Today to Drive Treasury Automation

TIS, Jonathan Paquette & Erol Bozak

Although Application Programming Interfaces (APIs) have existed within the fintech industry for over a decade, the rate at which they are now being utilized within today’s cloud-based financial ecosystem has grown exponentially over the past 3-5 years. They enable companies to easily connect the data and functionality embedded in their back-office solutions with those of third-party system vendors, business partners, and other relevant solutions. As a result, all of a company’s internal and external software platforms can communicate with each other in an automated fashion.

Today, APIs are capable of providing real-time data-flows and performing complex crossplatform functions without the need for repetitive human commands. Once the proper API logic is configured, a company’s systems know exactly what data to pull from each other, what functions to execute, and how often certain tasks should be performed.

Now, as businesses increasingly rely on digital solutions to manage operations in the wake of the 2020 pandemic, the use of APIs to help treasury stay connected is blooming. In this session

Jonathan Paquette, Head of Customer Success, US at TIS, will discuss:

1.How a modern-day cloud and API- enabled treasury stack should look

2.How API’s enable cross-platform payments automation, fraud prevention, and global visibility for treasuries

Session 12a (11:30 AM - 12:30 PM ET)

2021 Treasury Perspectives

Craig Jeffrey, TD Bank/Tom Gregory

In this session, TD Bank and Strategic Treasurer review the results of the latest Treasury Perspectives survey and discuss the primary implications of this survey's insights through 2021. They cover key topics including technology use, economic outlook, relationship management, credit access and regulation, and elaborate on how shifts in these areas will impact finance groups. In its third year, the survey was conducted in the thick of COVID-19-related restrictions, and includes feedback from more than 300 private and public sector entities and banks.

Session 12b (11:30 AM - 12:30 PM ET)

The Future is Here: Contactless Card Technology

Nicole Machado, HarlandClarke & Mike Schultz

Contactless Card Technology: Consumers want it. Merchants support it. And card issuers can no longer afford the luxury of time. Financial institutions that offer contactless cards support cardholder satisfaction and top-of-wallet status. In this session, we will discuss what you need to know about contactless card technology, and the benefits behind offering this convenient and safe card payment option.


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